Our return policy is ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct product and color of your items.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will only consider exchanges for damages or defective items upon arrival, or if the wrong product(s) were shipped to you by mistake. An email request must be made within (2) days of receipt of your order. Exchanges will be replaced with the same item originally ordered; no substitutions will be granted. You must return the item back to us or send us an email with proof of the damages. In the subject line of the email put your order number/damaged item. If you are approved, then your new order will be processed.
If your return is accepted for damaged or defective item(s), we’ll send you a return shipping label, as well as instructions on how and where to send your package. Returns must be mailed back to us within (5) business days. Item(s) should be mailed back to the P.O. BOX address located on the package:
P.O. BOX 1962 Lithonia, GA 30058
We will notify you once we have received and inspected your return. We will send out your new item(s) within 3 business days.
You can always contact us for any return question at Info@shade911.com